For example, birthdays or teaching dates.Worms cannot be guaranteed to arrive on a certain date but we will do our best to have them arrive close to the date. Some may arrive a day or two before. Birthdays and holidays are a busy time, it is best to have the worms arrive prior to birthday activites so the gift receiver can take time to care for the worms after their arrival. We also have the option of gift cards allowing the gift receiver to determine when they are ready and willing to properly care for the worms.
Worms are live animals and in some instances such as weather conditions orders may take longer to ship. You will be notified if we anticipate a delay. During periods of extreme summer heat and winter cold we reserve the right to decide when orders will be released from our farm.
IF THERE'S A PROBLEM:
Bottom line for a successful guarantee
Our top priority has always been to educate and to satisfy our customers. Please let us know immediately upon receipt if there is any problem with your order.
The customer is responsible for the care and condition of live products after delivery.
Worms will be considered to have been delivered alive unless we are notified within 2 hours of the time that the carrier enters them as delivered.
If your worms have not survived alive contact us IMMEDITATELY; Cape Cod Worm Farm, 508-759-5664. DO NOT dispose of the worms or the original package until you contact us. Do not refuse the delivery.
Return orders must have original packaging, and contents. For worms, all the worms , dead or alive! Just like any another retail business we cannot refill or refund an order if we cannot see if the contents have been damaged. We can only refill an order on the amount of worms that are returned-dead or alive.
No credit or refunds will be given for any order that is refused upon delivery.
Please check your shipping address.
Any charges for incorrect address information or return shipment will be charged to the customer. We only charge the exact fee that is billed to us.
If the error is due to our mistake there will be no charge to the customer.
If there's a problem with a live order the determination of whether the order will be reshipped or refunded is at our discretion.
All worm sales are final.
SHIPMENTS OTHER THAN LIVE Worms
All items must be in the original shipping carton with the original packing slip or invoice.
All items must be in good condition in order to receive a complete refund.
Unless the item is defective - Delivery and Return shipping and handling costs are not refundable.
Cape Cod Worm Farm strives to maintain prices at the lowest cost to you.
Occasionally prices change without notice due to circumstances beyond our control.
1. Treat gift cards as you would cash. 2. If lost or stolen, or used without permission, the card cannot be replaced or the value replenished. 3. Gift cards represents prepayment for goods or service. 4. Gift cards cannot be refunded for cash amount. 5. If all the gift card value is not used, a new gift card for the new value will be issued. 6. Gift card values can be applied to shipping costs but does not include shipping costs. 7. To redeem your gift card the original card itself must physically be sent to 30 Center avenue, Buzzards Bay, MA 02532 or used at our farm. 8.Only original Cape Cod Worm Farm cards can be redeemed.
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